GDPR & Privacy Policy

At Elite Dental Agency, we are committed to protecting and respecting your privacy. This policy explains how, when, and why we collect personal information about people who visit our website, apply to register with our agency, or partner with us as a dental practice, and how we keep it secure.

This policy is maintained in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Elite Dental Agency is a specialized agency nursing and dental practice support provider operating across Kent and Sussex. For the purpose of data protection legislation, we act as the "Data Controller" for the personal data you provide to us.

2. Information We Collect From You

To provide high-quality agency matching services, we collect and process several categories of data depending on your relationship with us:

For Dental Nurses & Receptionists:

• Personal details: Name, address, email, telephone number, and date of birth.
• Identification & Right to Work: Passport copies, visas, share codes, and National Insurance numbers.
• Professional Compliance: GDC numbers, clinical immunisation records, Enhanced DBS certificate data, and indemnity insurance schedules.
• Work History: CV summaries, professional references, and software experience profiles.
• Visual Profile: A headshot passport-style photo required solely for internal agency verification and portal identity badges.

For Dental Practices:

• Practice name, location, telephone numbers, and direct billing/contact email addresses.
• Details of required staffing levels, shifts, software configurations, and feedback profiles.

3. How We Use Your Data (Lawful Basis)

Under UK GDPR, we rely on the following lawful bases to process your information:

• Contractual Obligation: To process registration requests, schedule dental shifts, and complete temporary work placements.
• Legal Compliance: To verify professional registrations (GDC) and complete mandatory checks required by healthcare regulatory bodies (such as Enhanced DBS and Right to Work checks).
• Legitimate Interests: To communicate effectively, optimize app/software diary preferences, and manage referral bonuses.

4. Data Storage and Security

We take security very seriously. All information you provide via our secure online forms or dedicated diary portals is encrypted using industry-standard protocols. Documents and certificates uploaded during registration are stored within heavily secured cloud infrastructure and are only accessible by authorized agency administrators.

We do not sell, rent, or distribute your personal details to third-party marketing organizations under any circumstances.

5. Data Retention

We will hold your personal information on our systems only for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract or regulatory retention requirements mandated by UK healthcare guidelines.

6. Your Rights Under UK GDPR

You have distinct rights regarding how your data is handled. You can exercise these rights at any time by contacting us directly:

• The Right of Access: You can request a copy of the personal data we hold about you.
• The Right to Rectification: You can ask us to correct any inaccurate or incomplete details.
• The Right to Erasure: You can request that we delete your data where there is no legal or overriding contractual reason for us to retain it.
• The Right to Restrict Processing: You can ask us to temporarily suspend data processing under specific conditions.

7. Contact and Complaints

If you have any questions regarding this privacy framework, or if you wish to raise a query regarding your personal information, please contact us directly via email:

Email: Info@elitedental.uk

If you are unsatisfied with our response or believe we are processing your personal data incorrectly, you have the right to lodge a formal complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.